Getting Started with DIYVA

DIYVA Overview

DIYVA is an easy-to-use cloud-based voice service that enables individuals and business owners to automate surveys and customer service. Now, you can have the same scalable survey and customer service options that only large corporations previously enjoyed - and for a flat, affordable monthly fee of $25. Here’s how:

• Setting up a DIYVA voice survey takes about 5 minutes after which it is immediately available for use by customers. Multiple surveys can be created and existing surveys can be easily updated. 
• DIYVA supports both incoming and outgoing calls.
• For incoming calls, you’ll receive a local phone number to share with your customers. DIYVA can also be accessed as an Alexa skill.
• For outgoing calls, you provide a phone list of customers who will be called at the specified frequency.
• DIYVA voice service answers and greets callers with a custom message and interacts with the pre-configured survey dialog. If the caller needs to talk to someone at the business, then the call can be routed to the specified number.
• Conversations with DIYVA are automatically transcribed from speech to text. This allows the survey creator to review and analyze the survey responses. 
• DIYVA compiles your data in an online dashboard and emails you updates, which includes the call text and metrics such as call volume. You can also securely access this information online.

DIYVA is designed to be easy to use and useful for a wide range of small businesses, from the single owner to a business with 50 employees or more. DIYVA is designed to be easy to set up, manage and use so anyone with a smartphone or laptop can get it up and running quickly. It is made for small business owners and managers who value knowledge and insights to increase customer satisfaction and improve their business. It is not a tool used to track phone-based marketing campaigns.

This product is in high demand and we care deeply about providing all of our customers with superior quality of service. Our waitlist is designed to help us maintain the high quality that our customers deserve. To request an invite, click ‘request early access’ from our contact-page. We will send out invitation codes on a daily basis. We will remove the invite-only process when our initial launch period is over.

It takes just a few minutes to select your DIYVA phone number, make your first test call and publish the phone number online.

Your automated DIYVA computer assistant will greet callers for you, provide basic business information, and direct customers to take online actions via text message - all while blocking unwanted spam. DIYVA will then email you a daily dashboard, which includes metrics such as call volume and conversation topics so you can optimize your business decisions. DIYVA is cloud-based and can handle an unlimited number of calls 24/7.

Every call which comes into DIYVA is recorded and transcribed for analysis and review. A slot is a word or phrase which describes an intent or outcome of a call. For example, if an incoming call is about a table reservation, then a tag of “reservation” can be added by the business owner. These slots are used in search, analysis and reporting.

Any small business, after receiving an invite code, can set up a DIYVA account, including owners of restaurants, retail shops, beauty salons, service providers and automotive services.

With DIYVA, you’ll be able to:

• Gain powerful insights with audio recordings and searchable text transcripts of all connected incoming calls.
• Make better business decisions with metrics such as peak call times, new vs. returning callers, and conversation topics.
• Easily direct callers via text message to place an order or schedule an appointment online, increasing sales while freeing up your staff.
• Create powerful surveys or polls from your customers.

Once you’ve received your invite code via email, the setup time is just a few minutes to select your DIYVA phone number, make your first test call and publish the phone number online wherever you want.

As a cloud-based service, DIYVA can handle thousands of simultaneous calls for your business.