Actionable Insights

Diyva is your key to unlocking seamless and optimized customer interactions in the world of AI. Harness the power of actionable insights through 

  • An intuitive landing dashboard that offers a comprehensive view of aggregated agent activity. 
  • Track key metrics such as number of interactions, number of sessions, session duration, sentiment analysis, number of Interactions per session, average response time, and the length of questions and responses. 
  • Dive into time series analytics for better understanding of customer interactions. 
  • In addition, each Dialog offers its own dashboard that provides a granular view into the individual responses, offering simple analytics such as counters, charts, and popular phrases with trend lines for a quick evaluation. 
  • Diyva goes beyond static monitoring – leverage AI Refinement to enhance response efficacy by identifying and rectifying problematic or missing information. Explore popular questions, categorize inquiries, and summarize interactions with ease. 

Stay on top of your customer engagement game with reporting features that allow you to send out periodic reports, and receive timely alerts for urgent events.

Fast, Easy, and Flexible Setup

Experience the epitome of speed, simplicity, and adaptability with Diyva’s Fast, Easy, Flexible Setup. It provides a no-code approach that allows you to effortlessly create and update your bots. The Quickstart AMA feature streamlines the bot creation process, requiring just a few essential steps.

To begin, select your preferred voice type, choosing between Male or Female for a personalized touch. Customize the appearance of your bot with a single headshot pic – either select from our extensive avatar gallery or provide your own. Enhance your bot’s knowledge by adding documents for training, whether it’s text, PDFs, JSON, CSV files, or a website URL.

The build process is swift and seamless – move your resources to the cloud, test your bot before deployment, and witness the entire setup completed in under 5 minutes. Once done, receive a unique URL and effortlessly embed it into your site using the provided HTML snippet.

Flexibility is at the core of Diyva’s design, offering templates tailored for various use cases. Whether you need an Ask Me Anything (AMA) bot, a sales assistant, a product catalog or services search, a survey bot for NPS or other feedback, or a bot to address internal employee FAQs based on company policies, Diyva’s templates have you covered. Embrace the future of bot creation with Diyva’s rapid, user-friendly, and adaptable setup.

Enhanced Customer Engagement

Elevate your customer engagement to new heights with Diyva’s Enhanced Customer Engagement features, by seamlessly integrating both voice and text for user interactions. With a life-like human avatar, Diyva brings a personalized touch to your customer interactions. Enjoy multimedia responses, including dynamic product cards with the option to add to cart or directly link to detailed product pages. Embrace the power of videos for immersive experiences that captivate your audience. Diyva is truly multi-lingual, automatically responding in the language it is addressed, mirroring the nuanced communication of a human counterpart.

Dive into sentiment analysis for a deeper understanding of customer emotions and preferences. Leverage Diyva’s recommendation engine for personalized suggestions across products, services, and activities. Conduct surveys effortlessly, capturing the authentic “voice of the customer.” As a reward for completion, Diyva facilitates the delivery of rewards, whether it’s a quiz or survey, through coupons or other incentives.

Diyva extends its capabilities across various channels, including the web, messaging platforms (WhatsApp, Facebook, Slack, Twilio), phone, and even the metaverse. Its versatility spans industries, making it an ideal solution for retail, e-commerce, health and wellness, and education. Experience a new era of customer engagement with Diyva’s innovative, feature-rich platform.